I feel it's an action but how can I combine an email sending and update record in one action is baffling me morever what's frustrating me is that I can't select the cloudy weather template in the default template for a 'send email' action. Create the Cloudy Technical Team support process! Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. Excellent article and with lots of information. Service Cloud Specialist Superbadge Challenge 6. New Profile button, instead of hitting the Clone button on the Technical profile page. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Still stuck? Billing Topics (Billing_Topics) with Payments and Reimbursements. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Also when i click on Overflow Assignee no records found window pop up. but i don't know what is next step? Review the steps to rename the console to 'Cloud Support Service Console'. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. A mistake I have made many times as well! I was creating 'wrong queue' queue . . Ok. Let's go to the App Manager- Share exactly what the App Name and Developer Name are. please verify. Glad you solved the problem! I have both Email to Case and On Demand Service enabled on the Email to Case page. Ensure you have created the Support: Cloudy New Email from the Case email template., i tried everything but not able to fix this error, Good content. Do you have "Billing Topics" as a top data category with the 2 sub categories? Don't be worried if you are updating several page layouts plus the console app. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Any help would be greatly appreciated. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Two things try a different merge field for the name. In the worst conditions, Ursa Major panels produce ~25% of maximum power. What am I missing? How would you enable people to select cases from an organised list? here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. It is reason i m getting this error. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. Would you like to share some details of your current configuration? Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. We can't find a field called 'Question Long Text Area'. Tonight's challenge involves the creation of two processes. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Please post some details of what you have. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. All reactions. Modified 2 years, 1 month ago. thanks a bunch. I ran into the same issue. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Ensure you set up the routing for Advanced Cases properly. If you have additional questions, please give us a call and reference case {!Case.CaseNumber}. Did it help? Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Gosh how frustrating! I'm stuck on Challenge 6, creating the macro. This, like all superbadges, requires a careful read through the instructions prior to any clicking. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Book Now. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. Configure a named credential and remote site according to the specifications outlined in the business requirements. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I have checked all of these things and my challenge still gives me the 'We can't find Entitlements on the Case Lightning Page. Are you using a Dev org or a playground generate from Trailhead? not sure how to troubleshoot this tho..@_@, hmmm! Already on GitHub? I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. "This is a standard app. Thank you! * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. You may want to jot down notes as you read the requirements. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. It's easy to miss. 1 is checked that should not be checked. If you are short on time, start around the 20 minute mark. Youll need to enable this whole feature before you start I wont give away what its called! Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Any ideas that can help me? Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. I am not sure what I'm doing wrong? Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Are you sure it is about that? Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Issue was with the Lightning Page Layout. Something is blocking the challenge checker from fully running. You also get personal insight into the life of a Trailhead Baby! The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. Something that helped was saving the report frequently. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. Also, I've included Entitlements in the console. Keep up the good work. Sorry . When you start a create a new report, simply click to start with a clean screen. A support process is similar - different stages apply to each process. When you start a create a new report, simply click to start with a clean screen. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. As with any Superbadge on Trailhead, you'll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Making dinner for Mom! hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Coild you please help me out? Would you like to share a few more details on how you currently have things set up? hmmmm I think I just had to drag the filed onto the layout. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! error, has anyone found any way around this? I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. I have to double check the directions, but I believe that you just have to add a few values. I kept that particular module open one on screen while I walked through this step. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. It's a picklist. Did you check the values? R&D, A project with Daddy: My favorite daily process! This exam zones into Salesforce's second most popular product, diving deep into all the features that make up the Service Cloud. It is now working. Skip Main Navigation. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. It still gives me the same error that it isn't found. Hi All,I am currently stuck at challenge 4. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. Hi!Here's the error I'm getting:We couldn't find the Advanced Cases configuration. I'm sure it's something little! Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. I removed those and then the trailheadapproval was there. The custom email button I made was visible instead but was not approved by the Trailhead check. (I made a custom button as well for this one.). Hi fixed it. I did add the things mentioned automated action in macro. (Email to rebecca@capstorm.com). Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. The macro itself is working fine. I earned the badge ;), I am getting Error "Challenge Not yet complete here's what's wrong:We can't find a format of 'Vertical Bar Stacked' chart. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Cloudy Technical Team is correct name wise for both the record type and the process. The challenge says "add the option for agents to compose emails within the console while looking at a case". Review Superbadge Challenge Help for information about the Salesforce Certification Program information and Superbadge Code of Conduct. Ok, wracking my brain here Getting error: We can't find a Contact Customer Case Task. However, if you are admining a Service Cloud setup then I highly recommend going through the Superbadge, especially if you are moving over to Lightning as this takes you through the features from the Lightning perspective. But trailhead gives an error message back. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. You signed in with another tab or window. These have different SLA milestones an agent has to hit its the same in this section. R&D, A project with Daddy: My favorite daily process! Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. Various trademarks held by their respective owners. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. We recommend using a new Developer Edition (DE) to check this challenge. Also, created Technical Topics (Technical_Topics) with Broken Equipment (Broken_Equipment), Connections & Panel Access (Panel_Access).What am I doing wrong. Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Take a break, grab a snack, and watch this video. Hello, I passed the first challenge but i still have a question. Can any one help - Challenge 2 - Challenge Not yet complete here's what's wrong:We can't find macros in the Utility Bar. :), I am unable to solve this. Case organizers think about the language. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Thanks. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? please help. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. And what was your response to this issue, i'm in the same trouble Joy, would you mind sharing? "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. Thanks so much for responding. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. I am stuck on challenge 5. Please help. Review the steps to create the 'Cloud Technical Team Support Process'. This superbadge in specific helps building reusable granular components. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. Thanks for the help! Processes. In fact, you need to have better coding style to pass the challenges. hours of inactivity vs hours of being created. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. The error message is so cryptic that it's hard to troubleshoot the issue. Could you share a bit more details on what you have done for this step? If easier, feel free to email me some screenshots- rebecca@capstorm.com. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Does anybody have a moment to help? I had problem with the chart, now everything is correct. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Once this was done, I passed the 3rd challenge section. Service Cloud Specialist Superbadge. Something that helped was saving the report frequently. I'm whole again. I resolved the issue, by deleting the Billing profile and recreating it using. I have tried a thousand times with all variationsand the same error keeps coming up. Knowledge Basics for Lightning Experience. This article will help you to work through the Lightning Experience Reports and Dashboards superbadge. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." You will need it. Appreciate any help. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Is there an "email template" in the "email template" object? I have created also both categories. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Prework and Notes. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. If yes, this was created in the wrong place. Sounds like you need, The instructions mention that agents should be able to decline requests. How frustrating! No. What should I do? Note the filter. What can I attach to help diagnose what I am still missing? "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. {!Case.OwnerFirstName}, Ursa Major Solar. I dont see any check box under layout properties of Knowledge. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Hi Trailhead baby master =)I'm stuck for couple of hours with this step 2 error:"Challenge Not yet complete here's what's wrong: We can't find the 'Cloud Technical Team Support Process'. Ensure you group report results correctly. Look at the page layout again- there is another item you will need to add. This is my current version name. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. I was very impressed by this post, this site has always been pleasant news. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Usually this is due to some pre-existing configuration or code in the challenge Org. I have created and recreated the Cloud Technical Team support process more times than I can count. The free lemonade offer worked! If you are short on time, start around the 20 minute mark. (might not matter)The biggie- violation action- Does need to be dynamically assigned. We can't find the 'Customer Case Team' role. Thank you sooo much, you were right! read more, Youre going to think Im totally pathetic for writing about this!!! Why the change of heart? May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, I am right now @ step 6. hope to finish the superbadge now soon.!!! "Im not able to add instructions in the macro. That is frustrating! Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Sometimes it seems that the most frustrating problems have the simplest solutions. I'll keep checking if I missed anything. Grab a pen and paper. I dont see any check box under layout properties of Knowledge. My brother has started to play with me! I'd bet that the solution is to "clone" not rename. Does this help? This worked for me. Make sure that the correct date range is selected. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." I had figured that out in order to build the macro. Ive always thought this was pretty cool. Confused? I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. Have you set up the routing address? The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! The worst error! Good to hear!!! I fixed it, it was a really stupid mistake. Thanks! http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Challenge 1: Automate record creation. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Please guide me on this.Thanks. The simple things Hey, i'm on challenge 3 and almost done. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Is knowledge set up correctly on the page layout? I was convinced I was missing something and racked my brains over it. Thanks @ Tarik, the directions states to create two roles, which I did. But not able to finish this challenge . Theyre such a useful way to remember what needs to be done before you start. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time.
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