He moved to a new position. I got a jump and the car battery is working fine now, but the house batteries are still dead. Thor Motor Coach does not have control over the ************ centers. We have only used the coach a handful of times and have never used any sort of cleaning product on the seats. Inventory shown may be only a partial listing of the entire inventory. Is An RV Renovation Project Right For You? {priceLabel}: The most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Save. We have made attempts to contact the customer regarding finding a service center and facilitating repairs. I will say again this coach cost us 100's of thousands of dollars. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. ** Day 2 we tried using the microwave again. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Message. A Representative from Thor Motor Coach has reached out to Mr. ******** and confirmed that **** will take care of the invoice with ****. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. Step inside and find a 68" jackknife sofa to the right of the entry door. 2022 Thor Hurricane 35M. Brought the coach home. Standard and optional features listed on units may or may not reflect actual in-stock unit. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? Couch framing falling apart from 1in screws being used. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********. Satellite. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. From November 2019 to September 10, 2022, we had not used the coach however we have been maintaining the coach to ensure it would be ready for the day we would use it again. Solar panals not bolted properly to roof.Propane sensor faulty. How can that be so, when this is all from the original claim that was reported to **** when the coach was new and under warranty? Is there a video or "How To" instruction on removing window, fixing problem and replacing same? Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. Most troubling of all this is how much the ******* family enjoyed the first trip, the layout and performance of the motor vehicle. ************************* (Thor Motor Coach CSR) worked with us thru March of 2022 trying to get these issues resolved. BBB is here to help. Our Owners Resource and Owners Guide can help you get the most out of your travels. The A.C.E. Like most: We went on our first trip this past weekend. Thor Motor Coach's stands behind it's previous response, copied below. A representative has been notified and will be with you shortly. Mine was easy.after I had checked all fuses, fuse blocks, use/store switch..you name it. You haven't indicated the make, model and year of your coach so this may or may not apply to your situation. Complete this form and we'll contact you with our wholesale price. The Border Hookups Hit The Road With A New Song. They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. We purchased a 2020 ************ model **** on September 4, 2019. Not a fuse, not a wire. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. 2022 Thor Motor Coach freedom elite. "Out of warranty" is a slap in the face being that the issue was reported months into ownership and shows me ****'s warranty policies and procedures are clear as mud as well as down right deceitful to their customers. Both electrical circuits must be energized for either radio to work. It is winterized and sitting in my driveway for the winter. It may not display this or other websites correctly. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. I do not know WHY he has not had access to this correspondence. Begin with this one! According to the call notes several of his concerns were discussed and further explained. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, **'s labor charges of $7,500. Surround Sound. Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! Learn More Class B ****** advised that in order to talked to a supervisor, I would need to complete a form over the phone, in which I agreed and she immediately transferred me to ********* **** continue to refused to allow ****************** to speak to supervisor which may have de-escalated the situation, if ****************** could do so. Save your favorite RVs as you browse. **** from **** contacted ****************** by phone on Tuesday, November 8th, at 2:18pm advising ****************** that in about an hour, I could get with ******* **** about making arrangements to get the vehicle. I left my parking lights on overnight, and it killed the car and house batteries. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Multimedia Dash Radio with Bluetooth, Navigation and SiriusXM . At the time we purchased the coach it was brand new and only had ***** miles on the odometer. We can't thank all the employees of General RV enough for making this experience so unforgettable. ********************************* became Retail Warranty Supervisor in April of 2022. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. Add distilled water only. Needless to say, ******* ***** is very troubled and concern as a dealer on the treatment and conversations (or lack of) to ******************. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. I suspect it is on the order of 0.25 amp-hours per day, but of course each radio will differ somewhat. Seal leaks and causes extreme noise when driven at highway speeds. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. The cab-over bunk provides additional sleeping space, and you'll enjoy the flip-up queen bed in the bedroom, along with a 32" TV. The best of Class A amenities and more power than a Class B. The memory function power for both radios comes from the chassis battery through the 100 amp, 12 volt circuit breaker next to the battery. Status: Answered. Planning pet-friendly trips can be ruff when you don't know what to pack! Across from the sofa is a booth dinette. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! Manufacturer-provided pictures, specifications and features may be used as needed. Use a pen or paper clip. If you wish to set up a factory service appointment to discount you the $2000, please call ************. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. In reviewing my hundreds of emails regarding these issues I was particularly surprised by an email from ********************************* apologizing and stating that the only emails he had been provided were from ***************** in 2020 and the email referencing the $1,000. We have spent countless dollars and hours as well as travel time in dealing with this. After no word or information on the status of the vehicle in ******* on Monday, November 7th, from Thor or ****, ****************** made a phone call to ******* **** on Tuesday, November 8th at 9:23am to learn and to his surprise that arrangements had been made on the payment to **** from Thor, on Monday, November 7th! Nobody will build them better. They were the same service centers that said they dont have time for anybody except their original customers and to take it back to the dealer that I purchased it at. We have spent more than three years trying to get these issues resolved. 2003 Jazz Toy hauler 5k obo Needs work. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. There authorized service center is telling me not to get roof patch but replaced. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. I bought a brand new Thor Hurricane 35M. It just switches the ignition feed for the radio from ignition switch power to the same source of power that the B+ keep-alive lead uses. **** has not acted in good faith, as the documentation will show. BBB Business Profiles are subject to change at any time. Yes. All we are asking for is for **** to do the right thing and pay for the labor charges to resolve these issues. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. This coach is over 6 years old. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. Please send them into the rep you have been working with, or we can reach out to the dealership your coach is at, to obtain photos noting the concern. ALL OF A SUDDEN everything that was approved is no longer valid, considered null and void by Tristen. Now we have two new bids one for $4,500.00 from a subcontractor. Our 2019 ************ Motor Coach seats have started to completely disintegrate. I have looked and checked all connections and fuses I can find. All warranty info is typically reserved for new units and is subject to specific terms and conditions. As the smallest motorhome option, camper vans are welcome virtually everywhere. You may also call **** at ************ for them to better assist you in finding service. As a customer of a very expensive product from Thor, actions and attitudes of **** contacts **** and ******, are unacceptable. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. Out of goodwill, we doubled that offer to reimburse up to $2000 at your choice of repair. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . The requested information: 2019 *********************** **** motor coach. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . Your luxury Mercedes Sprinter motorhomes. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Thank you. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. They said they would me someone to service the vehicle. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. Of course, we should have known that such a low bid was not reasonable to complete the labor, after the three other bids we received were so much higher, but we were desperate to find someone, anyone to do the work. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. It is NOT THE PRODUCT but the PEOPLE who are not making correct choices when interacting with customers and the handing of service for this vehicle, as we continue to watch and wait, watch and wait . Any price listed excludes sales tax, registration tags, and delivery fees. Watch on. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. Make Offer. Largest Family-Owned RV Dealer In The Nation. HOW WILL ****************** KNOW IF HE CANNOT TALK TO A SUPERVISOR AT **** ABOUT THE ACTIONS THAT **** HAS TAKEN AND NOW, ****************** IS BEING ADVISED THAT THE ACTIONS OF *************** BE INCORRECT ACTIONS. WHO IS RIGHT? . One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. ** September 10th we took the ** out. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. We have sent the invoice for labor charges to ****. Description. The only fuse location I'm aware of that's radio related should be the one on the driver's side floor, which I'm sure you've checked. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. The pivotal combination of large Class A amenities with more power than a typical Class B RV. is not responsible for any misprints, typos, or errors found in our website pages. UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. This Class C is located in Mesa, Arizona and is in good condition. Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. This is Thors final offer as it has been stated multiple times. The keep-alive lead isn't switched at all. can provide videos and pictures. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. Message. We strive to ensure all pricing and information contained in this website is accurate. Please contact us to verify info, and to check availability as our inventory changes rapidly. We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. Read More: https://thormotorcoach.com/legal/ On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me.
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