Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000001643 00000 n 0000008248 00000 n 0000016806 00000 n From data to insight, and insight to business value. When typing in this field, a list of search results will appear and be automatically updated as you type. 0000022096 00000 n TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000163192 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Founded in 1982, the company's 51,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. For almost four decades, we've been helping our clients manage their front office and back office systems with a combination of human and automated solutions. _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy Our TTEC work from home team has 41 preferred residency states. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. I have undertaken formal Genesys training on both products. It operates through two segments: TTEC Digital and TTEC Engage. 0000006260 00000 n Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. This site uses cookies and by using the site, you are consenting to this. 0000042393 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. H\j0l/Q&-b} Vm"o::5hFlag_q/5t^iUQ~(}s;,owqRuq~X?#>I?u_s4v~o^g)ia=outS/s'<>(?ac .8EjT]i9i5xC- 0000008134 00000 n Improve your business performance in any economic environment with our rightshoring and automation approach. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Reduce cost and improve CX with recommendations from your front-line employees. When typing in this field, a list of search results will appear and be automatically updated as you type. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. And, one that helps you predict what will happen in the future. The Company's nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000007228 00000 n Learn why we use cookies and how to manage your settings. a great experience to their customers, build customer loyalty, and grow their business. mYBTn2[dhVar!#[i:2^/uszZT>lEd. Reconciliation of Adjusted EBITDA by Segment : Cision Distribution 888-776-0942 TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . 0000043061 00000 n Empower your employees with the right training and tools to deliver amazing customer experiences. We're here to help. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. optimize CX. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. from 8 AM - 9 PM ET. That's why we're delighted to welcome back @rseanerickson as our new head of TTEC Engage! TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. Fourth Quarter 2022. H\n0y Forward-thinking companies view customer experience transformation as an investment in the future of their business. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. TTEC empowered a health benefits company to handle more calls, better andfaster. Guaranteed. A customer service outsourcing company announced that it will expand contact . Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. Koskovich was previously COO at Telus . Humanify(R) DEI+ Bot . "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . 0000001450 00000 n Your customer's journey, guided by technology. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. ;P~(9G?z#o7~#o7~#o_"\}f]"wM4x)>:I4Kpe T& endstream endobj 49 0 obj <> endobj 50 0 obj <> endobj 51 0 obj <>stream From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. 0000001176 00000 n Get better at textingthem. Written by George Maybach for Fintel ->. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. from 8 AM - 9 PM ET. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). News Mar 19, 2021. What if we told you that you could deliver personalized customer experiences across every channel at scale? About Us. 0000022600 00000 n To learn more visit us at https://www.ttec.com. When typing in this field, a list of search results will appear and be automatically updated as you type. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Tuchman continues, "I'm more excited than ever about our business. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. Consumers choose where, when and how they interact with you. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 0000007344 00000 n The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. 0000029878 00000 n from 8 AM - 9 PM ET. It operates through two segments: TTEC Digital and TTEC Engage. When it comes to your customers, only the best technology will do. 0000009833 00000 n TTEC is proud to be an equal opportunity employer. Privacy Policy. Want more insights every month, delivered to your inbox? TTEC Engage is a 60,000+ employee service company . Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. specific challenges. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000120061 00000 n When it comes to your customers, only the best technology will do. TTEC Holdings, Inc. does not undertake to update any forward-looking statements. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000124324 00000 n Empower your frontline employees Learn more. She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. Privacy Policy. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. 0000017350 00000 n Get the agile tools to transform your total experienceone stage at a time. We help you design, build, operate, and. When it comes to your customers, only the best technology will do. Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. . Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . Engage. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. 0000006368 00000 n hb``Pf``AX8> 9K?0bF on contact center cloud, Voice of the customer best practices and strategy, Want to reach more amazing customer 0000040915 00000 n Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Digital CX Jump-Start. 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. Operating Income was $168.5 Million or 6.9 Percent of Revenue. 0000003025 00000 n These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Get better We combine leading technology partnerships and the CX expertise to enable your success. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. Contact Center Automation Tools and Trends READ THE ARTICLE. The people, processes, and platforms to optimize your contact center. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. 0#{/%3 n%bSF}(73+w9pV3bx$8 pP!Iu!. "I am excited to welcome Chuck back to the TTEC family. Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. News Apr 16, 2021. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Yes, it is possible. Our services help you design, build, and operate exceptional customer and employee experiences. To learn more visit us athttps://www.ttec.com. Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. Business transformation begins with innovative customer experience strategy and insights. 0000156098 00000 n About Us. Bringing smiles is what we do at TTEC for you and the customer. We make it a point to make sure all our employees feel valued and . Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. {b6{nen;Wx5[.Q\zD~M, o_U!C#"3>bl$`M\ ,`Gvg3xEjM^G6kPA]Z%[0k2/y,XceN-P/P/IO?? Reduce cost and improve CX with recommendations from your front-line employees. There is nothing worse than a dumb bot. customers? Custom built to solve your They frustrate consumers and can hurt your brand. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. ", Marty Deghetto will retire from TTEC on November 2, 2020. delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth and digital trust and safety services. Please indicate that you are willing to receive marketing communications. 0000074192 00000 n trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. 6 Reasons to consider nearshoring now GET THE GUIDE. News Mar 2, 2021. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Whether you are starting from scratch or have a plan in place, we will meet you where you are. practices and strategy, Want to reach more customers? Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Operating Income was $48.7 Million or 7.4 Percent of Revenue. 0000119952 00000 n This site uses cookies and by using the site, you are consenting to this. 0000156137 00000 n Everything you need to reimagine your CX and make your customers smile. journeys, 5 digital transformation It also provides tolling and transportation. 0000007838 00000 n Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. What you'll be doing: About Us. Privacy Policy. TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. Messaging saves the day with faster support and increased productivity. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. 0000024733 00000 n 0000028129 00000 n 0000005364 00000 n abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ Make them. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. Find and engage customers across all channels. 0000002042 00000 n With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. 0000038100 00000 n 0000013691 00000 n We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. 0000163153 00000 n 0000003270 00000 n PR Newswire (US) Full Year 2022. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. 0000050107 00000 n _W+ TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. The best partners. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation.The Company delivers leading CX technology . %PDF-1.4 % We combine leading technology partnerships HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? 0000194335 00000 n Experience our comprehensive technology ecosystem. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Cloud-based technology and intelligent automation powering effortless customer and employee experiences. For 40 years, our business has been helping companies make their customers happy. trailer <]/Prev 308380>> startxref 0 %%EOF 71 0 obj <>stream Contribute ideas and improvements for software products . Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. Elevate your sales team through sales outsourcing, including a customized growth services playbook. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 0000007921 00000 n 0000116155 00000 n Upselling products and services to existing customer base . This site uses cookies and by using the site, you are consenting to this. 0000194601 00000 n Your industry has its own set of challenges. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. 0000074155 00000 n 0000010205 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. 28 44 TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). We make it easy. Now, how cool is that? services that improve customer satisfaction He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. Learn why we use cookies and how to manage your settings. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. library that's as agile as weare. . Improve your business performance in any economic environment with our rightshoring and automation approach. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. base with new products and services 4. The power of big with the agility of small. V"x(aL|i4c#\rFXX~lle4|Q;M Omnichannel, CRM, Automation, AI, we have them all. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. 0000009072 00000 n Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. Regardless of the products . "I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. 0000020166 00000 n Outsourced customer experience and technology %PDF-1.4 % 0000030379 00000 n Eliminate friction and create value . Working with a contact centre outsource partner provides numerous cost and innovation benefits while improving the customer experience. What are two TTEC engage products? Information Security SOC Analyst - RemoteAt TTEC, we're all about the Human Experience. We combine service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. Continuously promote a performance-driven culture and always work towards reaching for amazing. At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . fSu+_\KpEU!@o7 -Xvd~!7o,rYe"5dYz^zIz>>_XtFj"/`_r?cq{tOG>}:tOGoVXUj{ m_=]CTkt0[7OQx? And deliver CX at scale. AI and automation trends, The ultimate sales conversion highlight reel, High-tech goes all-in on contact centercloud, Voice of the customer best 0000008022 00000 n r\a W+v%J+aW] v%* Consumers expect great interactions whenever they connect with a company. This site uses cookies and by using the site, you are consenting to this. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. I'm excited to get started working with Ken and the team to accelerate growth in this next phase of TTEC's transformation.". Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020.
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